Our Services
An integrated service approach to all that we do
Brand Experience and Communications
- Brand audit to uncover hidden gems and polish your brand to perfection.
- Messaging architecture that communicates the brand’s values, mission and unique selling proposition through a clear, consistent, and impactful narrative.
- Diverse and creative storytellers that deliver captivating campaigns infused with wit + wisdom to connect with all of your stakeholders.
- Stakeholder Experience offering focused on ensuring that what brands are communicating matches the experience of their stakeholders at every touchpoint.
External Communications
Peppercomm has made a science of communication, combining wit+ wisdom with proven public relations disciplines and innovative offerings to break through, build deeper connections and ensure winning success. Our external communications strategy will have your audience engaged and foster strong relationships with all stakeholders.
- Communications audit to assess current communications practices
and identify strengths and areas for improvement. - Tailored communications planning that will keep your stakeholders engaged.
- Always on approach for a consistent cadence of unique storytelling and thought leadership.
Media & Presentation Training
Peppercomm offers comprehensive media and presentation training programs to equip clients with the skills and confidence to effectively communicate their messages in various public-facing situations. Our diverse and creative storytellers help build public-facing narratives that drive impact and leave a lasting impression.
- Media interview preparation with simulated real life media interview scenarios to help clients craft compelling messages, develop media scripts, handle tough questions, and build rapport.
- Presentation skills development that provides practical techniques and feedback to improve clients’ public speaking abilities, body language, and overall presentation delivery.
- Approach employs in-house former journalists and the tenets of humor to enhance the skillset and authenticity of delivery for spokespeople including how to read the room and pivot on the fly.
Crisis Preparedness & Management
Our crisis management maestros Team Meridian have seen and managed through it all — from product recalls to executive crises, and environmental pollution to social issues. That is why we take a proven, proactive approach to reputation management.
- Proactive crisis preparedness paired with swift and effective issues and crisis management support to protect clients’ reputations and mitigate potential damage.
- Creation and deployment of a response framework and constituent matrix to identify, evaluate, monitor and respond to potential issues and crises.
- Crisis simulations and planning prepare clients for managing unexpected challenges and maintaining composure under pressure.
- 24/7 support to manage media inquiries, provide ongoing messaging updates, establish communication to all relevant stakeholders, current misinformation and generate tracking reports to illustrate the level and escalation of the crisis.
Analytics, Measurement & Monitoring
In the fast-paced world of PR and Marketing, data-driven insights are essential for campaign development, making informed decisions and driving impactful outcomes. At Peppercomm, we crunch the numbers, analyze the data, and deliver actionable insights that not only lead to award-winning strategies but analytics that showcases the impact of PR efforts in a way that even your accountant would be impressed by.
- Campaign, audience and market research to support strategy and content creation.
- Customized analytics solutions designed to your specific objectives and KPIs, providing actionable insights into audience behavior, campaign performance, and competitive landscape.
- Continuous monitoring on media coverage, social media platforms, and online sentiment, ensuring you’re always one step ahead of the competition.
- Comprehensive reporting and measurement frameworkto track the success of programs and offer prescriptive recommendations to optimize what is working and course-correcting where needed.
Internal Communications
Peppercomm is the master of the inside joke and the outside scoop, understanding how both can impact your team. When effective, internal communications can improve employee engagement, productivity, and job satisfaction while helping ensure alignment with the company’s goals, purpose, values, and culture.
- Employee-focused communications approach designed to bring joy back into the workplace and keep your team in the loop and engaged – whether they are in the board room or the front lines.
- Internal communications audit to assess current communications tools and identify strengths and areas for improvement.
- A communications roadmap that serves as a practical playbook to help internal communicators better connect with, engage and inspire employees, and help solve challenges identified.
- Employee engagement programs to enhance employee morale, motivation, and retention through effective communications strategies.
Social Media Management & Strategy
In the ever-evolving landscape of social media, Peppercomm is your sherpa. We don’t just manage your online presence — we curate experiences that spark conversations, ignite passions, and build communities. With a strategic approach as sharp as it is savvy, we’ll help you navigate the social sphere to drive impact across the channels that matter most.
- Social media strategy development tailored to your brand’s personality and objectives.
- Content creation and curation designed to stop thumbs mid-scroll and inspire likes, shares, and maybe even heart emojis.
- Community management and engagement that will turn followers into fans.
Our weekly dose of humor + business!
We believe the magic happens when wit and wisdom join forces. Wit + Wisdom explores concepts that can help a leader or brand stand out (and hopefully brings a 😊 to your day)
Wit +Wisdom
Influencer Engagement
In a world where influencers reign supreme, we’re your ticket to the A-list. Whether macro or micro influencers, our engagement experts know how to make connections that count by leveraging influencer partnerships to amplify brand messages, increase credibility, and reach target audiences authentically.
- Influencer identification and vetting process to align with brand values, target audience and business goals.
- Outreach and relationship management strategies to engage influencers and cultivate mutually beneficial relationships.
- Development and implementation of earned and paid activations.
- Campaign measurement and optimization tracking key performance metrics to evaluate the success of campaigns and refine strategies for maximum impact.
Event Support
At Peppercomm, we understand that events are more than just casual gatherings; they are opportunities to make lasting impressions. From corporate conferences and trade shows to product launches and influencer and media events, our event support services ensure that every detail is as polished as a well-rehearsed stand-up routine, leaving your audience captivated and your objectives achieved.
- Seamless event logistics management to handle everything from the keynote speaker to venue selection to sound checks.
- Creative event concept development to bring your vision to life.
- Comprehensive post-event analysis to measure metrics, gather feedback, and identify areas for improvement.
Paid Content & Programs
In today’s digital landscape, paid content has become a powerful tool for reaching and engaging target audiences effectively. At Peppercomm we specialize in crafting compelling owned and paid content strategies that cut through the noise, drive meaningful engagement, and deliver measurable results for your brand faster than you can say “click here”.
- Strategic content distribution across relevant channels and platforms to maximize reach and engagement, leveraging data-driven insights to optimize performance.
- Creative content development so engaging, it’s like binge-watching an entire series on a lazy Sunday afternoon.
- Ongoing performance monitoring and optimization to ensure that your paid content campaigns deliver the desired outcomes.
Design & Website Development
From fledgling startups to seasoned industry titans, our creative experts offer design and website development services aimed at creating visually captivating and user-friendly experiences that embrace brand visibility and engagement. Concept to creative, Peppercomm’s design wizards will create a destination that dazzles, delivers, and drives results.
- Brand identity design including logos, typography, and visual assets,
to establish a strong brand presence across all digital touchpoints. - Website design and development that is responsive, intuitive, and
aesthetically engaging for optimized fuser experience and search
engine visibility. - Content management systems across multiple platforms, crafted to
fit each clients’ needs.
Humor & Engagement Workshops
Laughter is the best medicine-and also the secret sauce to Peppercomm’s success in unlocking untapped potential. Our humor and engagement workshops aren’t just about jokes and jests — they are about fostering creativity, building camaraderie, and unleashing the power of play. Led by seasoned communicators in collaboration with our Laughing Matters Council, our workshops will leave your team inspired, energized, and armed with the tools to tackle any challenge with a smile.
- Interactive workshops blending humor and professional development
- Techniques for injecting wit + wisdom in everyday tasksand the skills of comedian every business leader should know
- Team-building exercises to enhance collaboration and communication
How Can We Help?
Our Specialty Teams
Team Meridien
The majority of communications executives have no playbooks in place to respond to social and political events that influence brand perception. Our teams offer a robust framework and proven methodologies to respond authentically…. Read More
Laughing Matters Council
With 28 award-winning years of experience, we understand that how you tell your story can mean the difference between success and failure. And while we take our business, and yours, very seriously, we don’t take ourselves seriously at all…. Read more
